Privacy Policy

Excellence Rooter & Plumbing Privacy Policy

At Excellence Rooter & Plumbing, we deeply value the privacy of our users. This document elaborates on our commitment to safeguarding the information you provide us.

What Is This Policy About?

This policy explains our practices regarding the collection, use, and sharing of your Personally Identifiable Information (PII). PII, as defined in US privacy law, is data that can be used alone or alongside other data to identify, locate, or contact an individual.

By interacting with our website, you consent to the practices detailed in this policy. Be aware that we may revise this policy, and any changes will be effective upon posting.

Your Data – What, Why, and How Long?

Personally Identifiable Information (PII)

• What: This includes details like your name, address, email, credit card number, and other non-public data.
• Why: We use PII for business activities, such as contacting you, billing, and delivering our services.
• Retention: We keep PII until you request its deletion, unless legal requirements state otherwise. If you wish to amend or delete your PII, reach out to excellencerooterinc@gmail.com.
• Sharing: We don't sell, rent, or share PII with third parties.

Non-Personally Identifiable Information (NPII)

• What: This anonymous data includes web page views, IP-related location data, and ad interactions.
• Why: NPII aids us and our partners in retargeting and enhancing the user experience.
• Collection: We and our partners use methods like cookies and web beacons to gather NPII.
• Retention: Indefinite.

When and How Do We Collect Data?

You share data with us when you fill out forms, chat with us live, subscribe to newsletters, respond to surveys, or input information on our site.

Usage of Collected Data

Your information helps us:

• Tailor your user experience.
• Respond to your inquiries and needs more efficiently.
• Inform you periodically about our services.
• Follow-up after interactions (via chat, email, or calls).

Security Measures

• Encryption: Sensitive details are secured with Secure Socket Layer (SSL) technology.

• Malware: We conduct regular scans to ensure our site's safety.
• Access: A limited number of authorized personnel can access your data, and they are bound to maintain confidentiality.
• Transactions: They are executed through secure gateways; data isn't stored or processed on our servers.

Cookies and Tracking

We use "pixel tags" and "cookies" to understand user preferences and to improve site functionality. You have the option to disable cookies through your browser settings, but some site features may not function optimally thereafter.

Third-Party Interactions

• Disclosure: We don't sell or trade your PII. Exceptions might include our site's operational needs or legal obligations, but involved parties must treat the data confidentially.
• Links: Sometimes, we may provide links to third-party sites. We aren't responsible for these external sites' content or privacy practices.

Children's Privacy

We don't target or market to children under 13. COPPA empowers parents to control the online data collection of children below 13.

Adherence to Fair Information Practices

In the event of a data breach, affected users will be notified within 7 business days. We abide by the Individual Redress Principle, allowing individuals to legally pursue rights against data breaches.

Email Practices

Following the CAN-SPAM Act, we:

- Ensure transparency in email communication.

- Offer a clear opt-out/unsubscribe option.

 To unsubscribe, contact: excellencerooterinc@gmail.com

Queries?

For questions or clarifications on this policy, get in touch at excellencerooterinc@gmail.com.